• Possess expertise in user needs analysis, low and high fidelity prototyping, usability testing, requirements gathering, user interface design, systems analysis, and research study design.
• Strong writing background, solid organizational and planning skills, and ability to work independently or in a team environment.
• Excellent problem-solving skills, detail-oriented, self-motivated, and dependable.
• Solid project development and management skills.
• Analytical thinker that consistently resolves ongoing usability issues; often called upon to consult on problems that have eluded resolution by others.
• Conducted over 300 usability tests.

Programming Languages: HTML, PHP.

Software/Databases: Acrobat Writer, Adobe Photoshop, BBEdit, Dreamweaver, Filemaker Pro, Homesite, Lotus Notes, MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, NIKU, Pagemaker, QuarkXpress, Teamsite, Visio.

Methodologies: The Schaffer Method, Focus Groups, Heuristic Evaluation, Task Analysis, Thinking Aloud, Performance Measurement.

KAISER PERMANENTE INTERNET SERVICES GROUP, Pasadena, CA June 01 - Present
Senior Usability Specialist

• Simultaneously managed usability studies on multiple web sites across the organization that caterer to a variety of audiences.
• Responsible for authoring usability reports, prioritizing recommendations for key stakeholders, and determining when and how recommendations will be implemented within release schedules.
• Established user-centered design process and created usability guidelines for Kaiser Permanente's National web site.
• Worked collaboratively with internal leadership to identify usability and accessibility issues within business requirements.
• Developed personas and gathered user requirements through interviews and usability testing to aid in the development of user profiles.
• Created cognitive walkthrough evaluation form and conducted team walkthroughs on new products.
• Recruited usability test participants and conducted low and high fidelity prototyping (also known as rapid prototyping).
• Responsible for development and maintenance of the information architecture.
• Worked with product development team to set measurable usability goals and use those to drive data gathering and design.
• Analyzed member feedback to Kaiser Permanente Member Services and created and prioritized recommendations based on feedback.
• Worked closely with graphic designers, editors, and senior business analysts to develop process flow and maintain consistency in design, editorial, and brand.
• Assisted design team with developing one set of templates to integrate eight web sites into one common look and feel.
• Managed development and implementation of "Your Company Pages" (personalized employee benefit and services pages).
• Responsible for selecting and managing vendors assisting with design and usability studies.

• Conducted usability studies on new and existing web sites.
• Responsible for delivering usable web sites on time and within client budget.
• Developed marketing collateral promoting various usability services.
• Developed user-centered design process.
• Managed web development team in design of websites, databases, and e-commerce sites.
• Project manager for development of websites from conceptualization to implementation, such as: www.willsco.net, www.buildabikeinc.com, and www.boelterwindowandsiding.com.
• Trained staff in user-centered design, proposal writing, html editing, and design.
• Consistently exceeded monthly sales target of $10,000.

• Created usability studies for the Minnesota State University, Mankato website.
• Presented usability testing results and recommendations to the Minnesota State University, Mankato facility and staff.
• Trained students to conduct usability studies and record data.

• Conducted comparative usability testing on old and redesigned library website.
• Presented benefits of usability testing and usability testing results to library staff.
• Systems support for library staff.

• Redesigned and edited the Techniques website.
• Created online archives of all past Techniques newsletters.
• Wrote usability and product review articles.

B.A., Writing and Publishing, 1999

• St. Mary's University, Winona, MN.

• "User Centered Analysis and Conceptual Design."
• "Practical Usability Testing."
• "The Science and Art of Effective Web and Application Design."
• "Putting Research into Practice."